Excerpt from Joe Murphy of Shaker Consulting Group’s blog
James H. Gilmore, co-founder of Strategic Horizons is a foremost authority on the nature of experience as a driver and differentiator in business. He has documented a broad range of examples of how experience provides competitive advantage in the market in his book: The Experience Economy. My research and writing on the candidate experience created a connection to James. We had the good fortune to meet and discuss our views on this important topic. Our conversation surfaced some thoughtful considerations for staffing process improvement through the lens of experience.