Community articles

Why Measuring Candidate Experience Today Can Pay Off Tomorrow

By Kevin Grossman on Reach West Exactly what is the business impact of a poor candidate experience? According to the latest global Talent Board research, 41% of your candidates will take their allegiance, product purchases and brand relationships elsewhere because of it. They won’t apply again, they won’t refer others and they won’t buy your... read more

5 Reasons Why One Way Video Interviewing is an Effective Screening Tool

  By Josh Tolan on Spark Hire Is video interviewing an effective candidate screening tool for companies & recruiters? Scheduling multiple interviews at a time is challenging enough. However, All Web Leads dialed up that challenge by hiring 100 employees, month over month, for a call center. The customer acquisition marketing business faced a large... read more

Transforming Recruiters Into Trusted Advisors

By Kevin Grossman on Reach West What are the symptoms of an ailing candidate experience? For NewYork-Presbyterian Hospital, the first major symptom was a rising candidate dropout rate in its online application process. When roughly 60% of candidates dropped out of the process when asked to complete an online assessment, David Crawford, Vice President of... read more

How B2B Recruiters Should Reject Applicants

By Derek Handova on B2B Network Even as the customer experience (CX) model has taken hold among many B2B companies on the sales-facing side, many of the same lag on their candidate experience when it comes to providing a smooth and equitable CX for job recruits. Many applicants only get the dreaded radio silence after... read more

Google For Jobs: Potential To Disrupt The $200 Billion Recruiting Industry

By Josh Bersin on Forbes Have you ever looked for a job? Of course you have. It’s a daunting process, and one which Google hopes to make easier than ever. The Bureau of Labor Statistics show that 20-24% of Americans change jobs every year (ADP global research says it’s 27%), which means more than 41... read more