It’s well-documented in business today that poor customer service impacts customer retention, referrals and potential new business. Social media has given consumers an open forum to share both good and bad product and service experiences to all who will listen.
The same has been true for job seekers, and for too long employers were resistant to treating candidate as the primary customer of recruiting. According to the Talent Board Candidate Experience (CandE) Awards and Benchmark Research over the past seven years, that’s finally changing for the better with improved recruiting processes and technologies.
During this informative webinar, Talent Board president of global programs Kevin W. Grossman will share insights from the 2017 CandE benchmark data on the cost benefits of improving the recruiting process and candidate experience.
Three key learning objectives:
- When the candidate experience goes bad, negative resentment can compel candidates to share their experience with their inner circle and publicly online as well
- How candidates will take their alliance, product purchases, and relationships elsewhere when they have a poor experience and how they’ll increase it when it’s great
- What talent acquisition teams could do to improve candidate experience throughout the recruiting cycle including how to empower their efforts with technology
Time: Wednesday, March 28, 2018 12:00 PM in Eastern Time (US and Canada)