Last night, over 300 people gathered in Washington, D.C. to honor the 65 North American winners of this year’s Candidate Experience Awards and to celebrate their commitment to improving candidate experience.
In our latest annual benchmark research program, we studied the candidate experience at over 170 organizations big and small across industries in North America (and are still gathering data in EMEA, APAC and Latin America for 2019).
Congratulations to the overall top 10 winners:
- D2L Corporation
- New York-Presbyterian Hospital
- New Balance Athletics, Inc
- Brown-Forman Inc
- Southwest Airlines
- OptumCare, formerly DaVita Medical Group
- Toyota Motor Manufacturing Canada Inc.
What did we learn about the state of candidate experience from our 2019 research? Here are our quick takeaways. Download the full infographic for all of the quick-hits research results.
Candidate Resentment Is Up
Here’s the reality: candidate resentment is up. We are seeing a 40% increase in candidate resentment since 2016. And compared to last year, candidates are less likely to apply to the same company again based on their experiences. They’re also less likely to recommend the company to others.
Feedback Changes Everything
But the good news is, when you invest in communication and feedback, the candidate experience improves drastically. When rejected candidates get specific job-related feedback at the screening or interview phase, their overall “great experience” increases over 20%.
Candidates Want to Know About D&I
And when employers provide more diversity and inclusion information prior to candidates applying, their willingness to increase their relationship with the employers jumps 36%.