Communication Falls Short in Hiring Process
As hiring continues to become more competitive and candidates are more informed, today’s employers must deliver an effective candidate experience. And while many companies have made great strides over the years in improving their candidate experience, some firms continue to fall short of candidates’ expectations, hurting their employer brand in the process.
Since 2010, nonprofit research firm Talent Board has sought to determine how companies can improve their candidate experience (Editor’s note: The author works at the firm). Through its annual Candidate Experience Awards and Benchmark Program, the organization surveys hundreds of thousands of job seekers aiming to learn the processes that candidates find most frustrating and least productive — and what they would like to see from the companies with whom they interview. The organization’s latest report, released in February 2016, highlights the key trends in candidate experience..